Technical Services

We are continuously developing new and improved ways to address your hardware and software challenges. We appreciate and understand the value of your time and are acutely aware of the critical nature of your data. Recognizing that system issues and viruses can be devastating to your productivity and your clients, we arm you with the professional support, responsive resources and technical expertise you need exactly when you need it.

Key areas of service include:

Getting you started. Whether you are purchasing a new PC; configuring your current PC and installing all necessary applications; or networking your PC in your local office, our technical support team is ready to help. We offer detailed documentation to ensure that your PC meets all requirements as well as a discount purchase program through Dell.

Application assistance. No matter your issue, we provide complete and thorough assistance on all applications and services within our technology bundle as well as popular software applications such as Microsoft Office, Microsoft Outlook and Adobe Acrobat.

Virus and spyware protection. Given the electronic nature of today's business, it is likely that you have highly confidential client information on your computer. This is why viruses and spyware can be a dangerous threat. We'll help you select appropriate virus protection software and assist with installation and ongoing support.

Remote assistance. When available and with your consent, our technical support professionals can remotely access your computer to help find and resolve any problems or challenges. Or, when such access is not possible, our proprietary system evaluation tool can help us diagnose and resolve the issue.

Waddell & Reed's technical support professionals provide support designed to give you peace of mind.